Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training.Further training is provided by the company.Follow communication procedures, guidelines and policies.Identify and assess customer’s needs to achieve satisfaction.Manage large amounts of incoming calls, emails and chats.Contributing to team effort by accomplishing related results as needed.Resolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Open and maintain customer accounts by recording account information.Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.Our client, a highly successful and fast-growing Online Gaming Company, is looking to hire an English Customer Support Agent to join their team based in Limassol.
